Turn Phone off Press and hold Volume up button and the Camera button and then Press and hold Power button till a menu displays with "Android system recovery" Use the Volume button to scroll up and down and use the Camera button to select (click on). Scroll down to "Wipe data/factory reset" and click on it. Scroll down to "Yes -- delete all user data" and click on it. After "Data wipe complete" click on "reboot system now
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